Refund & Cancellation Policy
At LeadSoras, we are committed to providing a reliable, high-performance CRM platform designed to streamline and scale your business operations. Due to the digital nature of Software-as-a-Service (SaaS) and the operational resources allocated upon provisioning, our refund and cancellation terms are outlined below.
1. Money-Back Guarantee (First-Time Subscriptions Only)
7-Day Full Refund Guarantee — New customers are eligible for a full refund within 7 days of their initial purchase if they encounter a major technical defect that our technical support team fails to resolve within 48 hours of reporting.
This guarantee applies solely to the initial subscription period and does not apply to subscription renewals (monthly or annual).
2. Non-Refundable Conditions
Refunds will not be issued under the following circumstances:
- Requests submitted after the initial 7-day window.
- Usage of messaging quotas, direct outreach features, or consumed third-party API credits.
- One-time onboarding, system configuration, data migration, or custom integration fees, as these cover direct engineering hours.
- Accounts suspended or terminated due to violations of our Terms of Service or acceptable use policies.
3. Subscription Cancellation
You may cancel your subscription at any time directly through your account dashboard.
Upon cancellation, auto-renewal will be disabled immediately. You will retain full access to your CRM instance until the end of your current paid billing cycle, with no further charges.
4. Refund Processing & Deductions
To request a refund, email support@leadsoras.com with your invoice number, account details, and a clear explanation of the issue.
- Requests are processed within 3 to 5 business days.
- Approved refunds will be credited back to the original payment method, minus applicable third-party payment gateway or processing transaction fees.
Need to Request a Refund?
Our support team is here to help. Reach out and we'll get back to you within 24 hours.
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